Patty's Cakes and Desserts

Terms of Service

MINI CUPCAKES
Please note all mini cupcakes require extra preparation time. The earliest they may be picked up is the morning of the next business day.

LEAD TIME AND AVAILABILITY
All cakes, cupcakes and cake balls that are requested for pickup within 2 hours of ordering are subject to freshly baked/iced items on hand. We do our best to keep all items available, but items may sell out. In the event your requested items sell out, we will call you to make any necessary changes to your order.

DISCOUNTS
Discounts are limited to one per person, per day, per pickup. Dividing orders between people to achieve multiple discounts is strictly prohibited. If multiple discounts are used, the customer will pay the balance on pickup. Discounts can only be used on new orders, and cannot be applied to previously placed orders. Discounts must be applied when placing the order. Discounts cannot be combined. Online discounts cannot be redeemed in-store, they must be redeemed online. Patty's Cakes has the best intentions, however; we also reserve the final say how a discount may be used.

DELIVERY
Please make sure someone is present to accept for the items throughout the ENTIRE delivery window. All deliveries require someone to accept and sign for the items. For the safety of the recipients, food items cannot be left at a doorstep or similar. If someone is not present to accept the items they will be returned to the store when they will be available for pick up. If additional delivery attempts are requested, a delivery fee will be charged for each attempt. Additional delivery requests may increase in price due to scheduling demands. Delivery fees cannot be refunded. No refunds will be given for food items that have been unsuccessfully delivered and/or pickup.

REFUNDS
Our products cannot be returned. Refunds are only available for quality issues. Please take photos, and call or report issues here. https://pattys-cakes.com/contact-us?contact=31